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Pleasant Hill Grain
Letters from our customers...
 

"Your company provides the sort of service I thought did not exist anymore. I'll purchase more things from you in the future because of your great service and your honesty. Also, I checked out a satellite picture of your business address and it really is a farm! Thanks again for all your assistance!" – Greg Ortega, Phoenix AZ


"Wow! I have never been so impressed with an online transaction in my life! Your website was easy to navigate and make changes, checkout was fast, and delivery was SUPER fast! I am going to recommend you to my friends!"
Lani Cordova, Burkburnett TX

"BEST customer service!!! Kudos to the lovely Laurie for calling me back (in New York) & settling my 'missing pieces' problem, which wasn't a problem in the end. I am so impressed & I already posted on FB. Recommend your company unreservedly... Thank you!"
Hindy Lewis

"Thank you so much Pleasant Hill Grain! With my passion for cooking I know I'm going to enjoy my new Skeppshult cast iron fry pan!"
Linda Morrill, MA

"I've found Pleasant Hill Grain a great place to do business with. Whenever I've had any questions they're always ready to honestly answer them over the phone. Most of the employees I've talked to about my mixer own one themselves and give me extra tips on how they use theirs. Their help seems very personal and what a pleasure to be treated so well in this day and age." – Judy, Stockton CA

"I am writing to thank you for your wonderful service. I ordered a Crown Berkey water filter with accessories and had it in TWO DAYS! Some of my friends have been so impressed with the water, they want to order one for themselves. I am referring them to your company because I know you will take good care of them." – Carolyn Boyles, North Little Rock AR

"WOW! Your company is amazing! I received my soybeans already! Thank you for such prompt service! What a pleasant surprise to receive a delivery to Florence, AL Saturday when the order was only placed on Thursday from Hampton, NE! Now that is what I call customer service! In much appreciation, Jan."


"I love my new BRK pressure cooker set! I also want to say how much I appreciate your customer service. I called several times and someone different answered the phone every time, but the courtesy and knowledgeable helpfulness were always the same! I just recommended you to a friend; I know she would not be disappointed!" – Theresa Boeckner, Macon MS

"We’ve used the Nutrimill almost daily now for over a month. The machine does what you say it does, is clean and easy to maintain. We’re perfectly satisfied. Above all, we’re very pleased with your courteous and honest service to us. I’m such a critic that when I praise something, it merits high praise indeed. I wouldn’t bother to write this if I was not so favorably impressed." – Ed Casey, Sacramento CA

"I'd like to compliment you for making my dealings with your company a very enjoyable experience. Your polite manner, courteous behavior, and professionalism are greatly appreciated. Your company sets the standard for Internet shopping. I will recommend Pleasant Hill Grain highly to all of my friends. Again, thank you." – Rodney G. Chelius Jr., Lynnwood WA

"I got a chance to use my new KoMo Classic mill today. First I ground some hard red winter wheat. It grinds just as fine as any whole wheat flour from the store. Next I ground oat groats on the coarse setting and made some fantastic muesli. Looks like I'm going to save a lot of money on bread AND cereal! Thanks again. Your service is second to none. Reminds me of how things used to be done in the 'old days!'"– Brian Farley, Lawrence KS

"I researched pressure cookers extensively before deciding on Kuhn Rikon, but had trouble finding anyone who could answer basic questions. Most stores only knew the price. Then I found Pleasant Hill Grain. I talked with your customer service person more than thirty minutes and they answered all my questions. I knew who I was going to buy from after that, and I’ll be buying more from you." – Craig Troescher, Cincinnati OH

"I’ve been a customer of yours for many years and I have always been pleased with your service, your prices and especially your products. I’ve found your product selection to be unparalleled. Your products are simply the BEST, and I very much appreciate this. I’ve traveled all over the country and overseas and you’ve been great at service wherever I’ve lived. Always courteous and very helpful.
Rod Bass, Cuenca, Ecuador

"I wish other companies provided half the service you do. It's unheard of. I will always be a customer."
Jeremy Brummet, Las Vegas NV

"Just thought I would tell how pleased I am with my new Zo breadmaker. Fastest shipping I have ever encountered, and the packaging was excellent. Will look forward to doing business with you again". R. Raley, Collierville TN

"I do believe your company is the best out there. Your service is so fast it makes my head spin! Your products are great and the prices are really good... trust me I have looked everywhere! Thanks again for providing a great service, product and your time, you are all incredible!" – Janet Moore, Grapeland TX

"Thanks for the update. Your business does a FANTASTIC job of keeping the customer informed. Like that! This is not a item you buy everyday, but will definitely keep your company in mind for future purchases." – Deborah Smith,
Jacksonville FL

"Barb was absolutely marvelous in helping me with all my questions and order. She was a joy to work with and so knowledgeable. She answered all my questions and then some. I have been all over the Internet looking for one thing and then another and lo and behold! I came across your website while looking for a gluten free bread maker and to my astonishment, you have most of the other products I've been looking for. One stop shop! I love it. This is just the first of many orders to come. Gratefully," – Tina Miller Lynden, WA

"Hey guys, I just wanted you to know what a pleasure it is to do business with you. Great site, great service! Don't change a thing. Pleasant Hill Grain is a fine example of how a business should be run."
Jim Forbes, Snellville GA

"I’ve been a bread baker for 30-plus years, and for most of that time I proofed my bread in a warm oven. However, a redesigned kitchen has made that much less convenient. I saw the Brod & Taylor proofer on the PHG website and ordered it, and I'm delighted! It’s lightweight and very compact when folded. Instead of having lots of parts to lose, it collapses and folds into a package only a few inches deep. You just open it, plug it in, and the proofing temperature is right there, easily adjusted. The metal rack that sits in the bottom lets me use any type of proofing bowl. There's also a shallow water tray that can add moisture to the proofing environment. When finished, it stores away quickly. Most importantly, it proofs perfectly regardless of the kitchen temperature! Pleasant Hill Grain is consistently rated highest among baking websites on Internet forums. I've been trading with you for ten years, have always been completely satisfied, and you'll be my go-to site in the future." – Richard Keistler, TX

"I’m very pleased with my new Bosch Universal Plus. But more than that I’m thankful for your outstanding customer service. Thank you so much for agreeing to ship through the postal service since we’re a military family stationed overseas. We know this is an added expense for you, but we appreciate it on so many levels. Your outstanding service has made me a lifelong customer. Please know that I’ll recommend Pleasant Hill Grain to all of my friends." Amy Reagan

"I’m consistently impressed with the quality and variety of merchandise from Pleasant Hill Grain, the quickness of shipping, and the friendly customer service. Thank you for all your help. You are a perfect source for bulk wheat and the mills, mixers and other ingredients for my baking efforts." –
Arvis Burl Henderson, Ph.D, Arlington TX

"Pleasant Hill Grain is a top notch company. You process orders quickly without error and also resolve returns to the customer's satisfaction. Other companies I've ordered from online don't measure up to Pleasant Hill Grain!" –
Pat Perusse, Lexington Park MD  

"I’m so pleased with my new Berkey water purifier that I’m even running water through it that I bought from the store. Our water tastes so terrible that I’ve had to force myself to drink, but now I look forward to it. I’ve noticed that my dog and cat are even drinking more water. I wish I’d bought the Berkey earlier!" – Kathy Bowen, Kansas City KS

"In this age of people not giving you full value for your money, it’s a real pleasure to do business with a place that puts the customer first and delivers way over and above what’s expected. It’s no wonder people do business with Pleasant Hill Grain." – Jack Chandler, Poway CA

"The Bosch Universal is a horse. Sorry I wasted the best years of my life on my Kitchen Aid mixers. Spare parts and being able to repair a machine instead of replacing it are such blessings -- I use stuff hard, I mix, shred, chop etc., a LOT. Your service has been great!" – Paul Gallager, Milledgeville GA.

"We had canned beef in our pantry already of another brand, and we opened both to compare...WOW yours won hands down. The other brand had good taste and appearance, but yours was much, much better. Your meat had wonderful flavor and made gravy that was rich and thick. I appreciate the 'no added ingredients' too." – Pamela Leckington, Albany OR

"I'm impressed by the great level of service and value you and your employees offer. Having twenty years of experience in customer service with several Fortune 500 companies, I find positive and memorable customer service experiences almost non-existence these days. It’s refreshing to deal with a company like yours which provides a personal touch and prompt service. Keep up the good work!" – Randy Lutterman, Lander WY

"The Nutrimill is everything you say it is, and more. The Nutrimill's range of textures is much greater than other impact mills, and I get no dust residue on the counter as I have with other grain mills I've used. The milling tips you included were very helpful, and my boys think popcorn cornbread is the best. I'm very pleased... Keep up the good work." – Cindy Swett, Frederick MD

"My wife and I do a lot of online ordering and we have seldom dealt with a merchant as conscientious and professional as your organization. Thank you for your patience and outstanding customer service." – Chuck Hall, Woodland Hills CA

"Your customer service is the best there is. All companies could learn from you and your employees. Very courteous and prompt."
Stacey, SD

"Your company treats people like family and not like a number. Thank you."
Jimmy, FL

"Wow! I placed my order yesterday morning and received it the next afternoon. Very well packaged and shipping was free. I know I don't live that far from your company, just about eight hours driving time, but to package, coordinate shipping—this just does not happen—but it does with your company. Thank you!"
Don Rogers, Topeka, KS

"Thank you again. Awesome customer service from Pleasant Hill Grain! I will be ordering again. I make all our bread so I go through a lot of grain."
Monica Kieffer, Mobile AL

"I want to thank you for the great customer service! After calling with a couple questions about my order and speaking to Brian, we thought we had figured out a solution. I was surprised when he called me back later after some further research to make sure I had figured out exactly what I needed. I really appreciate it and won't hesitate to recommend Pleasant Hill Grain!"
Mike Fitzpatrick, Fenton MO

"Your products are excellent and your service is remarkable, Laurie is the best I have ever dealt with. God bless her and your company."
Arthur Chaput, Pawtucket RI

"Great customer service all around. I'm delighted with the purchase and so thankful that you are a family-run company. I'm looking forward to more purchases." Mario Capozzoli, Sunapee NH

"Just three days new and we love our Bosch Universal. It replaced our 30 year old Bosch which we loved dearly. Since numerous home appliances broke about the same time (Cuisinart food processor, blender) we added a blender, food processor, and cookie paddles and I'm so glad we did. We have a lot more room in our cabinet for storage and we have an amazingly powerful 800 watt motor to slice, shred, mix, and blend. We’ll will put Mrs. Beasley (our new Bosch's name) to the test this weekend and make some fresh bread. Thanks for the great service and quick shipping."
Karen Mayall, Reno NV

"
Thank you for your VERY QUICK response to my order. I thought it would take several days and it arrived this morning much to my surprise. It was only a small order for replacement parts - but it all fits perfectly and now I am 'back in business' and will be able to make wonderful rolls for the holidays. Again, my thanks - you are wonderful!!" Gaye McCook, La Verne CA

"The Berkey filter is doing a fantastic job! We have very hard water that also has a bad taste, and we don't like water softeners. The Berkey delivers water that actually tastes better than bottled water. Since we use this water for drinking, coffee, tea and all our cooking, we decided on the Imperial Berkey so that we don't need to fill it more than once a day. And since the Berkey removes the potentially bad things that can find their way into a water supply, it's good to know that in an emergency it will also purify water from a suspect source. You've given us great service on all of our orders. They are always packed very professionally, are correct and are usually delivered in only two or three days after ordering." – H.D. Bennett, Plain City OH

"I just wanted to let you know I received the hopper today and just love it. Thank you so much for doing this for me. I have boxed the other one up and will be mailing it tomorrow the 29th. I really really appreciate it and feel so much better about my purchase. Pleasant Hill Grains is the best and will be on my Favorites for all future items you sell that I may be needing to purchase. Take care and again thank you and to everyone that helped me!" – Jennifer Schmidt Midland, MI

"How in the world do you do it? The canned bacon was unbelievable ... crisp, crisp, crisp. The canned chicken... I said to my husband, 'What in the world?' ... I asked him to come into the kitchen and taste it. It’s like I had just taken it out of the oven. The canned tuna and chicken I’ve used over the years has been far less tasty than cooking it fresh, but not yours. I bought these to store for emergencies but I think we might eat them before the emergency! I’m going back online to place another order tonight. Thank you for a healthy, delicious product and outstanding service. It's so unusual in this day and age, where everyone is in such a big hurry, they forget the details that create an atmosphere that make people come back over and over." – Nicole O'Brien, Fuquay Varina, NC

"We just received a case of your canned bacon. My wife gave me quite a face when I told her what it was. Anyway, I opened the can almost before the delivery truck was out of the driveway. I unrolled it and was pleasantly surprised to see full strips, not little ones. I threw it in the microwave for 15 seconds and gave some to her. To my surprise, she said "That's really good." Now she has some most mornings before going to work, whereas she never took time before. She’s commented more than once about how good and convenient it is. Any time I find a company as good as yours, I'm happy to share my experiences." – James Hansen, Salado TX

"I just wanted to let PHG know how much I appreciate the friendly, professional service/help I have received every time I have called to place an order or just to ask a question. My husband and I own our own business. With PHG, we believe we have been treated like our customers like to be treated–fairly, courteously and promptly! Without hesitation, I would recommend (and have been recommending) PHG to my family and friends. Thanks again for the great service."
Anna Vanderwey, Cedar Springs MI

"Thanks so much, Gary! Pleasant Hill Grain accepted and processed this return in such a professional and prompt manner that you have made me a customer for life. I will definitely use your company and products in the future as well as recommend Pleasant Hill Grain to family and friends. Thanks much!" –
Beth Capouch, Plymouth MN

"You all are sooooooo nice to do business with. I checked another site and chose you because I know the kind of service you provide and that's hard to find. Please keep up the wonderful practice of business you have, it's worth everything!" – Linda Forte, Mt. Airy, NC

"Thank you so much for your help. My issue didn’t really have to do with your company but I just didn’t know where to start and Laurie really made it so much easier for me. I expect this mixer to last a lifetime, but I know I can go to you guys for help. I'll definitely recommend Pleasant Hill to all my baking fanatic friends!" – Lesley Foster, Front Royal VA

"I really like your canola oil. It has a very clean taste and it heats well. I’ve used it mostly to saute veggies, mixed with olive oil for salad dressings, and in a few baking recipes including bread and granola. The red pour spout that came with the bottle is nice too. I'll buy this product again." – Nancy Dayton, Roseville CA

"My Foodsaver arrived yesterday in perfect condition. I set it up, plugged it in and used it for the first time. Just what I hoped for—simple and easy to use
works great. I’m looking at some accessories for it right now, so I’ll probably be getting back to you."
– Jerry Walton, Clarkston MI

"Thank you for providing such a great service. My family returned from six years in England and we were no longer able to buy grain from our previous supplier. I found you, and we're thrilled to pieces to have you as our new supplier. Not only is the grain EXACTLY what we wanted, but your customer service is obviously the BEST. I submitted an order for a Superpail of hard red wheat to Zone 2. Then, after submitting the order, I went back and looked for a Gamma Seal Lid since I gave away the bucket & lid I used to have. I submitted that order too and paid via my credit card. Imagine my surprise when I checked my credit card balance online and saw that you gave me a credit for the shipping costs of the Gamma Seal Lid. You certainly didn't have to do that, but you did, and it was like a 'Welcome to Pleasant Hill Grain' door prize. Very sweet. The grain arrived today and we broke it open and whipped up a batch of Harvest Grain Nut Pancakes which we've been craving for weeks. YUM. Thank you for being a supplier of superior products... Thank you for great customer service... Thank you for super fast delivery... We are thrilled!" – Laura Bohon & family, Evans GA

"I can't tell you how much I appreciate your generous willingness to correct this error on my part. I do a great deal of online shopping and during these economic times it's merchants who treat their customers with the utmost care, as Pleasant Hill Grain does, who set themselves apart from the others. My warmest regards." Harold Bissonnet, Conroe TX

"Last month I went a little crazy and purchased three Kuhn Rikon pressure cookers: The Duo set and the 3.5L. I swear, they have changed our lives. They're so different from my old Presto and Fagor. They’re quiet, and being sized right for the contents — which is easy with three different sizes — they come to pressure quickly, and generally take even less time than the recipes call for. I appreciate Pleasant Hill Grain so much because I know I can trust you, your products and your service." – Kerry Webb, Germantown MD

"I wanted to take the time to tell you how much I appreciate your company. I was able to become a new bread-maker, only because you shipped all the products without charging me extra since we were military living in Japan. There is no way I would have been able to make my own bread without this beautiful and generous gesture. No other company I knew of would do what you did. I have shared my love of bread-making with many friends. I will always recommend Pleasant Hill Grain and I will always be your loyal customer. Thank you for honoring us military families." – Twyla Cocciolone, Langley VA

"Just wanted to confirm that we rec'd the order and all is well. I do appreciate the way you guys do business. Things can happen... the question is how do people deal with it. You have been great. Look forward to doing more business in the future." John Lunden, St. Petersburg FL

"I received the order and opened up the can of turkey, and took a small bite, cold, right out of the can. I was expecting an off, tinny flavor that I usually find with canned poultry. I was really surprised by the quality and flavor of the meat. It was tender and it tasted like — well, like turkey. Today I opened up the ground beef and beef chunks, was equally impressed, and made a spaghetti sauce with them. Great product that I will tell friends about." – Jeff Allen, Wakefield MA

"Your do-it-right' level of service isn't normally found in dealing with electronic commerce. Good job!"
Tom Moser, San Jose CA

"I want to express my appreciation for how you handled the challenges with my recent vacuum sealer purchase. I hope you'll post this message on your website so others will know that your words and actions run true. Your orientation to customer service and satisfaction is top shelf. If anyone's on the fence about where to make their purchase, I hope they can see by this endorsement that your attention to customer satisfaction should give them the confidence to choose Pleasant Hill Grain. Our application has turned out to be something that will require a custom designed sealer. Through the process of exploring what needed, your product specialist worked hand-in-glove with me on the unique challenges we faced. Thank you for the way you approached every aspect of the purchase and problem solving. At every turn, your positive attitude and outstanding orientation to customer satisfaction made this the buying experience that has set the standard for me for how a company should work with a customer." – Jim Ballard, World Cup Coffee Shop, Davidson NC

"I just wanted to thank you for a quick delivery of the Torrey digital scale. It is truly a great product at an affordable price. I'm happy with the transaction. I now have you bookmarked to use in the future." – John Gyorki, Pinckney MI

"The water from the Berkey water purifier is wonderful. We’ve been drinking filtered water from our refrigerator for some time, but the purified water is so much better, sweeter and for some reason it seems to quench our thirst better. We’re happy doing business with Pleasant Hill Grain." – Pamela Leckington, Albany OR

"Thank you so much.Your customer service has been OUTSTANDING!" – Michael Kalm, Chatsworth CA

"When I received the Bosch Universal mixer, the best test I could think of was my modification of the well traveled 'Nieman Marcus Mrs. Fields CC Cookie recipe' as I have never found a mixer that can handle it all the way thru. I have the largest KitchenAid and the latest Cuisinart mixer and both stall. The Bosch took it all in stride with a big smile on its bowl — the batter did load the mixer well, but it never stalled, overheated or gave up in any way. I've now given the Cusinart away, and am recommending Pleasant Hill Grain to family and friends. I look forward to trying more of your products!" – Keith Appel, Dallas TX

"Your website says you like to help and you’ve proven that your word is good. I own a small business in the Philippines and travel to the U.S. once or twice a year to buy supplies or equipment. By far your company has been the best experience in all of my trips. Your people are very warm, friendly, helpful and very pleasant to deal with. More importantly they're very courteous, and that’s not true of most of the companies I’ve dealt with. They were also patient (a rare quality in business these days) and knowledgeable. Thank you again for a wonderful experience with your company. You can make sure that I will recommend you!" Cynthia Torres, The Philippines

"My Kuhn Rikon pressure cooker came today. What a beauty! Thanks for being there as a wonderful source of high quality cookware, and thanks for the quick service. Wonderful people with a wonderful product and excellent service!" – Ralph Earnest, Pflugerville TX

"I was REALLY pleased with every detail of our transaction, it was the most pleasant I've encountered in quite a while... ease of finding phone number, pleasant and HEARABLE voice of Cindy, her helpfulness when I wanted to use a money order (some won't mess with them at all) and the specific information included within the website. Everything... makes me wish I needed more things, LOL. Surely, I will recommend your company to everyone." – Carolyn Richardson, Biloxi MS

"I recently placed an order with your company. An item was missing, and one of your employees, Michelle Geiler, has been taking care of this for me. She did such an amazing job I felt her efforts should be noted. Soon after I e-mailed about my missing item, I had to go out of town and was unable answer my e-mail. Michelle was pleasingly persistent in her efforts to contact me and resolve the issue. She is resourceful, polite, has excellent written communication skills and is very professional. I’ve worked in customer service for many years myself, so I know how to recognize a valuable employee. Michelle Geiler is one." Pam Adamson, Yukon OK

"After four years of experience with Pleasant Hill Grain, I can't think of another company of any kind that I can recommend as highly as yours. Your service is outstanding; it's a real pleasure doing business with you." Lori Itano, Wheaton IL

"The way the Universal Plus mixer handles the dough is fascinating to watch; what a relief having the heave-ho taken out of our bread making. Making bread with this mixer uses significantly less flour than the manual method we were accustomed to, also. We studied the tip sheets you provided, and used the techniques with our recipe. The results were great! I’ve also been pleased with the friendly and knowledgeable people you have there at Pleasant Hill. You have my compliments, my thanks, and my future business."
Elizabeth L Greene, Leisburg KY

"Wow! I ordered the Bosch Universal Wednesday....not only does it arrive on Friday but with extra instructions from your company, extra recipes and a video to boot. I appreciate your service......your promptness and your going the extra mile to make my baking a success. Thank you again. In this day and time, it is good to feel you got more than your money's worth. I will definitely use your company again!!" – Cindy Lee, Jackson MS

"Please continue to offer these canned meats! [PHG note... we will!] They're an extremely rare item, with both great flavor and long shelf life. Most other meats are either dried or a part of a specific menu (like MREs). Canned meats offer the ability to create a meal with anything 'left in the pantry' or 'slow moving out in the yard' (i.e., in the garden). We have more and more friends who feel food storage is becoming an important aspect of normal life. To a person, they like the products they get from your company. In addition, your grains are fantastic. Extremely clean and dry. We appreciate your outstanding service and the quality of your items. Sandi and I look forward to shopping at Pleasant Hill Grain for a long time." – Jerry Allen, Fulton KY

"I had never thought about how canola oil is processed. The fact that most oil is made using a petroleum product in processing is an eye opener. I first ordered a 32 oz bottle of yours to try, and it has a distinctly cleaner, lighter taste. Except for pie crust, I use this oil in all my cooking now. I’ve come to rely on Pleasant Hill Grain for all of my grains, baking supplies, eggs, and many other items. Everyone I’ve had contact with either by phone or email has been pleasant and helpful. Another important aspect of your company is the shipping. Your boxes always come very well packed, not just thrown in a box and kicked out the door. This is an indication to me of a well run company with caring employees. I am so glad I found Pleasant Hill Grain!" – Sharon Eads, Nowata OK


"After four business days only, I received the Bosch Universal food processor and other items I ordered. The same for the first order I placed with you. Amazing! I'd been looking all over my country's dealers but prices were a scandal and their service is poor. (Just figuring shipping charges was like I was ordering from the North Pole.) Then I came across your site and I could afford the remaining parts for my wonderful Bosch Universal machine! I look forward to doing business with you again!" – Roberto Potito, Rome Italy

"This order is my third one from your company. Up to this point the service has been excellent. The prior orders have arrived on time, in good shape and quick when considering modern hassles I usually encounter. Finally, miracles of miracles when I call on the phone I actually get a person who speaks English and sounds like they're interested in my order. Keep it up!" –
Bill Rice, Somerville AL

"I recently used some of the canned beef that I purchased from you in October 2009, for shredded beef tacos. After breaking the meat apart with two forks, I simmered it with the canned juices and taco seasoning packet. Turned out delicious!! Served in blue corn taco shells with sour cream, chopped tomato, lettuce and shredded sharp cheese. My husband really enjoyed them! Great product that I would highly recommend to anyone creating a food storage pantry or for camping, etc. Thank you!" –
Robin Marzano, Charlottesville VA

"You've so revolutionized our kitchen... The biggest difference is in the grain we're using. My wife Kate now grinds all our wheat for everything. Last week she made some cranberry pecan scones with your fresh-ground wheat and I nearly killed myself eating them. I cannot believe the difference fresh-ground grain has made in our lives and how easy it is to do. Grinding our own wheat and making our own bread really takes no more effort than going to the grocery store. Plus, we now feel good about feeding our children many of the items we used to feel guilty about. Thanks so much for helping us get started, and for your incredible service, it’s very rare today." – Bart McSpadden, Edmond OK

"I've never owned a finer piece of equipment than the Kuhn Rikon pressure cooker I purchased from you at Pleasant Hill Grain." – Carlton Laing, Tallahassee FL

"I’ve been purchasing the canned meats, ground beef, beef chunks and the turkey from Pleasant Hill Grain for a while now. I wanted to stock up for our winters here in the northeast. Last year we had a major ice storm that left some without power for two to three weeks. This past summer I was in the hospital for eight days and hubby was able to feed himself with these precooked meats while I was gone, and for the couple of weeks after I got home he fed me quite well while I was recuperating. There is so much you can do with these meats! I like the fact there aren’t any artificial additives and not a lot of sodium. I plan to box some of these cans with other (dry) ingredients so that they can be an even quicker meal for those times we’re so busy and don’t quite know what to make." – Sheila S., Leominster MA

"The candor provided with the information on each product aided me greatly in deciding what items would suit our family best. Your company is obviously concerned with the satisfaction of your customers, which is why I have placed my order with you. Thank you for your help!" – Ben Puffer, Portland OR

"I am a very pretentious customer but you have the talent to satisfy me completely. You're sensational regarding customer service! Unbeatable! Really! I found a very specific and excellent description of your products in the Internet, and when I had questions you provided the quickest and most competent answers I've ever received. You have products of high quality and good prices, too. It is very very hard to find such a customer-oriented company like yours."
Astrid Klettenhammer

"I teach cake decorating classes and recently needed another mixer. After much research, I decided to give the Bosch a try... I officially LOVE this Bosch Concept mixer! I’m looking forward to many, many years of great service from this workhorse! Thanks so much for carrying this amazing product, the great price, and the great service!"
Teresa Crawford, High Point NC

"We just received our Zojirushi X20 bread machine and I've never seen a nicer loaf of bread. The shape is great, the texture throughout is excellent, and the taste is wonderful! Plus it couldn't be easier to use. We're recommending Zojirushi and Pleasant Hill Grain to our friends." – Judy Kremer, Giltner NE

"I just wanted to take a moment to thank you for your five star service and a product that is VERY impressive. Looking forward to future purchases as my satisfaction level has not been this high in a long time with the often mediocre service and products I experience. Thank you!" – Ursula Weiss, Marlboro NY

"As much as I like my Bosch mixer, I love your customer service even more. I recommend your company to friends, family and acquaintances. Your level of customer service is something I've never experienced from another company. I'll be buying a Nutrimill soon, and I wouldn't consider buying it anywhere other than Pleasant Hill Grain!
When I first received my Bosch Universal, Cindy helped me troubleshoot the recipe problems I was having and arranged replacement of a broken part. When I called a few months later, the woman I spoke with was extremely helpful. I feel blessed by your generosity in standing behind your products. Thank you." – Julie D, Auburn WA

"We’re thrilled with our Nutrimill! We use a lot of buckwheat and rice flour because our girls are on a gluten and dairy free diet, and the rice flour bread we made today with Nutrimill flour was delicious. Much better than store-bought, and much cheaper. We made corn bread with popcorn corn meal and my husband says it’s the best he's ever had. And we’re especially glad for the extra instructions you included with the manual – they helped us understand the mill better. Thanks for great service!" – Karen Webster, Cogan Station PA

"
I ordered a meat grinder from you that I felt would be more than adequate for the job, so it would have a high threshold of durability. I've worked as a meat cutter and chose a model based on that experience. But I was still surprised by the quality construction of the grinder. The friendly saleswoman who helped me was so informed and intelligent that she made my decision making process easy. You have good people, and sell great products." – Tiger Paulk, Stockton CA

"I've thoroughly enjoyed the Bosch Universal mixer. Since acquiring it, I've become something of a local celebrity with the baked goods, particularly the bread, which are among my most closely guarded 'secret' recipes (also provided to me by Pleasant Hill Grain) – White, Whole Wheat, Rye, and more. And, all of this from someone who was once challenged by basic cornbread. The Universal mixer cleans up quickly, without fuss, and stores neatly in a cupboard with room to spare. I
sincerely appreciate the advice and courtesies extended to me by the Pleasant Hill Grain staff. Every once in a great while we come across an Internet shop that really does set new standards for dependability and excellence in service. What I have come to learn from my Pleasant Hill Grain experience is that if you sell it, then it is the best value anywhere." – Ben Reisz, Kuwait

"I ordered Ghee recently and instantly loved it! It's so light and tastes so good, it's a great product. I also tried your canned real cheese — as a cheese lover, I'm impressed with both the texture and the taste. I'll continue to order and use these products. Both are great additions to my food storage plan. I also commend you on your friendly service and prompt delivery. It means a lot." – Pat W., Baton Rouge LA

"I have recommended Pleasant Hill Grain many times, often posting information in various eGullet.org forum topics because I trust your company to provide quality items at fair prices and exceptional service. I have yet to hear a complaint and usually there are kudos!" – Andie Paysinger, Lancaster CA

"Of the three companies we dealt with for the equipment we needed, yours is the only one that I had absolutely no problems with in any aspect of the business relation. I have been extremely pleased!" – Lisa Talkington, Columbia MO

"We purchased our LEM grinder from you. The first one we received was damaged in transit. We telephoned you regarding this and it was totally awesome how you handled it! Your customer service is truly the best! We have just placed another order with you. You'll continue to have our business, and we'll be recommending you to everyone we know. Thank you so much for everything!" – David and Julie Tuck, Niagara WI

"We got a Pro-Cut meat grinder from you and I want to say this is really a nice piece of equipment. We tried to bog it down but you can't." Jesse Brunner, Tampa KS


"My wife loves the Ultimate Rice Cooker Cookbook and the Zojirushi rice cooker. The rice cooker she'd been using didn't work well – now that she's read some of the cookbook she understands why. She used her new Zojirushi "fuzzy logic" rice cooker tonight and I must admit it was really good. I haven't been a big fan of rice in the past but I believe with the new Zojirushi cooker, this may change. Thanks for the recommendation." – John Palmer, Goochland VA

"I have to tell you that the Zo Induction rice cooker may be the most amazing piece of equipment we've purchased. I didn't know I liked rice as much as I do. Plus, Kate has started cooking whole oats for breakfast. They are amazing! We're really enjoying it." – Bart McSpadden, Edmond OK


"I'm very pleased with my Bosch Concept 7! I was frustrated because my previous mixer wouldn't handle the large recipes of bread I like to make. After comparing machines, I chose the Bosch mixer for its capacity and competitive price. I've been very impressed with the texture of the bread dough and how easy the Concept 7 mixer is to use, clean up and store." – Stephanie, Shoreview MN

"I keep ordering from Pleasant Hill Grain, because the website is easily navigated, the products are far superior to the competition, and your expedient service is virtually a thing of the past. I just made another order. I’m sold on your business." – Brian Westmoreland, Newcastle CA

"I have just appreciated the honest opinions and very detailed descriptions of the items you sell through your website and wanted to let you know. It's because of these factors, and more, that I keep buying through your company. Keep up the good work! Many Blessings." Jill Rains, Fort Benning GA

"Just a big thank you for providing the best service I have received EVER from an online company!  It is an absolute pleasure to do business with you." – Molly Lewis, Montrose CO

"Your customer service is really wonderful! We will be sure to stay with your company for re-orders and we will be highly recommending you to others! IMHO, Pleasant Hill Grain is a 5 star company with 5 star people. Thanks again to all of you for an excellent transaction!" – Sean Gerych, Cowen, WV

"I want to thank you for the great service I have received from your company. I ordered the NutriMill last year and absolutely love it. Last month I killed my Kitchen Aid mixer making two loaves of bread and decided to purchase the Bosch mixer. I was amazed at how fast my order arrived. I ordered the mixer on Wednesday and it arrived on Saturday. There was a problem with the dial and speeds and you promptly sent out a replacement base and now it works great. Thank you for such fast service. I have recommended your company to friends and will continue to do so. I'm a loyal customer!" –
Marcene Estes Garner NC

"We ordered a can of your canned bacon to try. We had some company over the day it came. I was anxious to try it so I opened it and passed it around and everyone thought it was very good. It has very good flavor, was very meaty and not too salty. We were all impressed by the quality. I placed an order for a case to put away for future needs and some other things. Will be great for camping etc. Thanks." – Jim Vlasak Pawnee City, NE

"We just received our Nutrimill and Bosch Universal and we are super excited about how they will revolutionize our kitchen! It is the first time I've used products that actually perform up to the standards I need. Your prices are the best we've found and free shipping is a great bonus! We're very happy with your company and plan to refer all of our friends and family to you! God Bless." – Jenny Hochstetler, Staunton VA

“I’ve used my X20 breadmaker almost every day, trying various recipes you sent and am more and more thrilled with every loaf. The taste, texture and eye-pleasing beauty of my loaves just can't be beat! I couldn't be more pleased. I’ll certainly recommend your company to all my friends and would purchase from you again. THANK YOU!” Hope Clark, Hixson TN

"You are so nice to follow through as you've done and I'm thankful to know there are still places out there with good customer service. Believe me...it goes a looong way. I not only feel I've been treated well, I feel I made a new friend. I will definitely recommend your company to others. You people are the best." – Kimberly D. Little, Danville GA

"In today's busy world, your exceptional courtesy, attention to detail, and sincere helpfulness are rare indeed. I’m grateful for your kindness, integrity, and impeccable service! Thank you for helping bring back the sorely missed, old-fashioned ethics of giving quality business service! Your company exemplifies five star, world class service, and it’s an unexpected delight in today's world! Thanks, again, so much!" – Paula Marie Finstad, Longboat Key FL

"I actually found the Butter Bell last year and thought I'd give it a try. It really is a blessing. I was singing the praises of my new find to a couple of dear friends who sound interested in getting one, and I'm going to send them one too." – Janet Fridge, Hendersonville NC


"The Bosch Universal Mixer is the best investment I've ever made. My family loves the wonderful breads and other things it makes so well and so easily. With the money I'm saving, the mixer's paying for itself very quickly. But even more than that, the time I'm saving to spend with my family is invaluable. Thank you!" – Trace Boley, Henderson NE

"We bought a Nutrimill grain mill and Bosch Universal Plus from you and we just adore both. They make breadmaking so easy and reliable! Not sure if you heard about/read the book "White Bread" but it mentions how much muscle it required in the old days to make bread manually. We are sure spoiled by our machines but happy to be so. Thanks for being such a wonderful company and selling such nice products."
Al Kaniss, Hollywood MD

"Dear Pleasant Hill Grain: I've received my fruit press and found it to be well made and really much more than I expected. This is a top of the line press that will give me many years of service, and the help and courtesy demonstrated by your people were greatly appreciated." Richard Chartier, Clarkston MI

"I've used my Bamix several times now and I'm absolutely thrilled with it. I haven't used it to its full potential yet, but I am very pleased with the workmanship and quality of this blender. I did a full search and examination of the wand blenders available on the Internet and at several stores. After reading about the Bamix on your site, nothing else came close to being comparable. Thank you for the smooth transaction. I enjoyed spending several hours looking through your products and reading about your company... I feel like you're my friendly neighborhood store. Thanks again. I will recommend you to my friends." – Kathy Harp, Wakeman OH

"My Chef's Choice 120 arrived on schedule and in good shape. Performance is even better than I expected – better than any sharpener I've ever used. Your staff has been most helpful with the information I needed. I won't hesitate to order from you again." – Walter Garris, Colleyville TX

"I'm very happy with the level of service that I have received. I will pass your site along to anyone who's interested in your products and who is looking for four-star service." – Gene Roark, Livermore CA


"I have found no fault with Pleasant Hill in any way; you're a wonderful resource. Bravo!"
– Ralph Earnest, Pflugerfille, TX


"I'm enjoying my KoMo mill! Biscuits, pancakes, and scones are especially good with the freshly ground pastry flour, and now it's so easy! I also use whole wheat pastry flour for most cakes, gingerbread, bars and the like, and all cookies.
The fresh-ground pastry wheat flour keeps up my sourdough starter better than it has ever been, and the difference between fresh-ground rye flour and store-bought for rye bread is nothing short of astonishing.
" – Molly M, Central CA

"Just want to let you know Laurie was fantastic! I had a pretty bad accident a couple years ago and it has affected my comprehension occasionally. Her attention to detail and her patience with me was the true meaning of customer service. I’m waiting for delivery and I hope, also believe, that I’ll be as happy with the slicer as I am with the service."
AJ Sweney, St. Johns AZ

"My Zojirushi bread maker came expeditiously, but I wanted to delay sending this reply until I baked the first loaf. Everything is fine, and I certainly appreciate dealing with people who really believe in customer service." – Eugene Newmann, Pelham AL

"Thank you for your prompt attention to the matter of my peeling breadmaker pan. Less than a week after calling Pleasant Hill Grain I have the new pan, and I'm back to baking. Your reputation for customer service is one of the reasons I chose to make my purchases from Pleasant Hill Grain. You have certainly lived up to it! And Zojirushi backed their product without question, making me glad I decided to purchase the best rather than a cheaper brand. Thank you once again. Sincerely, Elizabeth Bennett." – Winterville GA

"The service was just wonderful. The gentleman I spoke to was so nice. I was amazed at how fast the service was on the items. I am so glad that I found your website. Thank you so much. I will recommend you to anyone. Just great service."
Nancy Hamlin, Bakersfield CA

"The grain mill is truly marvelous!  We've almost entirely stopped having a bin for flour – we just grind the wheat up new when we need it. It tastes sweeter, we find." – Marian Hungerford, Chad, Africa

"Every time I've contacted Pleasant Hill Grain, I have been greeted swiftly, professionally and very courteously. The conduct of you and your company is a breath of fresh air in today's society. I have recommended your products to many of my friends." – Mac in Alturas, CA

"Thank you for every little bit of information you’ve included on your website. I’ve appreciated the honest opinions and very detailed descriptions of the items you sell. It's because of these factors, and more, that I keep buying through your company. Many Blessings." – Jill Rains, Ft. Benning GA

"I give your canned bacon a 5 star +. It’s just like bacon I fried myself. Tastes great, and so convenient! Thank you for offering this wonderful item." – R. Matlock, MO

"I am so glad I found your site — always something there I need and just can't find anywhere else — your customer service is fantastic and always so helpful!" – Elizabeth McGovern, Exchange WV

"I just wanted to let y'all know how impressed I was with your service. I recently purchased the Nutrimill grain mail (we're also very pleased with the mill, by the way), and even though I was on a tight schedule it arrived just at the right time and in good condition – at about the cheapest price I could find on the Internet (and you probably could have charged more since the mill appears to be in high demand and most other places I checked were sold out at the time). We’re thrilled with the mill and I was thrilled with your service, and all told I think you can count us happy customers! Thanks again!" – Daniel Teichert, Provo UT

"Received my order today! Thanks for such a quick shipment. I very much appreciated the gentleman on the phone who gave me honest information on various products that helped me decide which one would best suit my needs. Thanks!" – April Heitman, Minot SD

"I couldn't be happier with the Bosch Concept 7 mixer. The compact base is so convenient and has the great performance you would expect from a Bosch! Thanks for the great customer service!"
Heidi Vause, Vail AZ

"I'm very impressed with my new Zojirushi bread machine. Also your service – I could not believe how fast I received the bread maker. Made a loaf with it right after it arrived and it turned out perfect. I'll buy from you again." – Charles Talbott, Gatesville TX


"Thank you for getting my American Harvest Dehydrator to me so quickly. It's everything I expected and more. After doing some research, I'm glad I purchased from your company. The service was quick and easy. We'll be ordering from you again and will pass your information on." – Alicia Thompson, Fruitland Park FL

"I received the Chef's Choice 120 knife sharpener today, and it is really magnificent. I would also like to commend you for excellent service. Everything went well, and I received the sharpener more quickly than I had thought." – Ed Ryan, Oak Lawn IL

"Thank you for all the good service your company has provided. I am really enjoying the Bosch mixer and the blender too. I did purchase the cookie whisks and they are great." – KL, Middleton RI

"Thank you so much for your quick, professional service. Now I know from experience what the customers you quote on your website have felt about your quality service. I appreciate you going the extra mile in sending a birthday card to my wife for me. She’s very pleased with the Nutrimill and the bread she makes with the flour is more delicious than ever. Thank you again."
David Nelson, Kelso WA

"Well, my Universal arrived today. I got home from work, unpacked it, read the manual, washed everything, and decided to give it a test run. By 7:30 this evening this newbie and her family were enjoying our first loaves of freshly baked whole wheat bread! I am impressed at how great it turned out on my first try at yeast bread!! Everyone 'ooohed' and 'ahhed' and we at it up slathered in butter. The house smells wonderful too! My husband is happy that I now have an alternative to him when it comes to mixing that heavy oatmeal cookie dough. I can't wait for the weekend when I will have more time to experiment. Thank you again for all your help and advice. I've had a very positive experience with your company and I will spread the word." Theresa Kocka, Hayward WI

"Thank you for your splendid customer service. I am thrilled with my new Electrolux mixer. Made a wonderful double batch of multi-grain bread on Friday and it was truly a work of art. I dropped off the defective item at our local UPS place here in Cooperstown on Friday morning, so you should have it soon. I will certainly let the folks at the Baker's Corner know about your company. Actually it was a posting there that led me to order from you to begin with. Seems you have a very good and well deserved reputation. Nice to find a business like yours in this impersonal world of the Internet. Again, thanks and a good day to you." – Donna Bevona, Cooperstown NY

"Your Customer Service Has Been OUTSTANDING!"
Michael Kalm, Chatsworth CA

"I cannot believe your outstanding customer service! A PERSON actually answered my call on the first ring. I selected the wrong rice cooker online and wanted to upgrade my order to the NH-VBC18. Thank you so much for allowing me to do so by phone in just a few seconds. I have already emailed your address to two of our friends who were envious of our current Zojirushi rice cooker purchased in Japan four years ago... it's always the hit of our gatherings with perfectly made rice of various origins. Now our friends can purchase a real Japanese model from you for themselves." Thanks again, Sandi Dickenson, Clancy MT

"We received the slicer today, earlier than I expected. After the service I’ve received from Pleasant Hill Grain, you have my business indefinitely. – Keith Frisbie, Forest Grove OR

"I enjoy doing business with you! I’ve ordered mixers and accessories for my married children as well as for myself. Your site is easy to use, your service is very prompt, and your customer service is excellent. Once when there was a problem with my order arriving, you took care of it with absolutely no hassles! Thanks for making the experience of owning a Bosch so pleasant...not just because it's a great machine, but because your company is so easy to deal with!" – Lark Woodbury, Layton UT

"I thought you might like to hear the response of my daughter to your wonderful Zojirushi X20 breadmaker, our Christmas gift to her: 'Made my first loaf in under 2 hours, and it tastes perfect! Thank you, thank you, thank you for this wonderful machine!'" – Anna Probert, Scottsdale AZ

"I just wanted to take a minute to let you know that you have a great website, good prices and great service. It’s getting harder to find those qualities, you should be proud of your people.... Thank you."
Craig Garrison Yuba City, CA

"I love your company and products. Any time I have need of 'kitcheny' things, I always check on your site first. And I ALWAYS refer people to you when asked where to get things. Whenever I have had a reason to call, the people I talk with are friendly and knowledgeable. Thank you for offering the service and selection that you do. They are a blessing to many people."
– Dawn White, Divernon IL

"Well, I just want to say you guys are terrific! Your prices are great, the products are top of the line, but most importantly to me, the service is perfect. Rarely do I have the pleasure of ordering something, being told it will arrive with no additional cost in four days, and have the UPS man drive it to the door exactly when you stated. Thanks a bunch!"
Dakota, Santa Fe NM

"I would like to let you know that I got my rice cooker today and the service you have provided is nothing less than excellent. I have referred you to a co-worker already and will refer you to anyone who wants to buy rice cookers (I'm a Japanese living in California and most of my friends can't live without rice cookers either!) Thank you for making shopping easy!"
Mitzie Gazan, Los Angeles CA

"Thank you for shipping my order the same day I called. My rice cooker arrived right on time... even though there was a freshly fallen 4" of snow on the ground! And, thank you for being so friendly and helpful on the phone when I ordered. I had never heard of your company before, and I was a bit hesitant... but I'm glad I ordered from you. Thanks again."
Kate McCauley, Ferndale WA

"I'm thoroughly enjoying my Electrolux Assistent DLX mixer. I've become a part-time bread supplier to families at our church and school, and it's helping pay some bills. Thanks for taking such good care of everyone I've sent your way. It's so nice to be able to confidently recommend your company. Keep up the great customer service!" – Telaina Panzenhagen, Fayetteville, GA

"Just a note to tell you I received my Chef's Choice slicer today as ordered and to express my total satisfaction with your company. In these days with unscrupulous Internet businesses, it is comforting to find a reliable company like yours that demonstrates honesty and integrity. Thank you again." Richard Pike, Selden NY

"I have never had such prompt, warm service. I will definitely pass your contact information along to my friends." Emilena Mulleneaux, Gilbert AZ

"I purchased the new Bosch mixer in October and love it! I refer to it as my CADILLAC! It is the best. I also got the food processor and have been making my own peanut butter ever since. I had one of the old Bosch bread makers so I knew when I finally wore it out without a doubt I would replace it with another Bosch. I'd recommend it to anyone!" – Carol Nemec, Plymouth WA

"Hi! I received my Zojirushi rice cooker a couple of days ago and it's awesome! (By the way, thanks for the quick delivery.) I've made oatmeal and brown rice so far and it has cooked it absolutely perfectly! I'm throwing out my old one!" Joanna L., Ft. Lauderdale FL

"In the latter part of last year we ordered a Nutrimill and a Bosch Universal Mixer, then the Excalibur Dehydrator this January, and we love each one!! They are super appliances, and live up to expectations! I think your comparison of the noise level of the Nutrimill to that of a fairly quiet vacuum cleaner is right on target. (I couldn't have stood something too loud, so that feature was very important to me.) Our orders have been well packed and have arrived quickly and in perfect condition. We thank you for your kind, friendly, helpful service. Everyone in your company that we've communicated with has been so nice, and you're great to do business with!" Dara Hoke, Hanahan SC

"The Kuhn Rikon pressure cooker is a wonderful product, and you've been lovely to deal with. It should always be this easy." John Wynne, Southampton NY

"I was on the phone with you several times, looking for a
Bosch mixer for my son for his wife's birthday. I just wanted to say that as many times as I called, everyone was kind and patient. Then you went the extra mile and actually drove to meet him in his truck with it – that was so nice. Not many businesses care about their customers. My son's wife was thrilled with the gift, and she didn't have to wait. You're the best, thank you very much." – Ivy Wetsch, Syracuse NE

"Had our first batch this morning of your oats flaked with the Family Grain Mill – it was wonderful! The flaker worked great and made a family sized amount of oatmeal in no time at all. The taste and texture was better than any already-rolled oats we've purchased in the past. Thanks again!" – Randy Wattermann, West Point NE

"Our shipment arrived this morning in good condition. Your business is well named. It has been a most pleasant experience to deal with you. We will be happy to recommend you to others. God Bless, Walter W."

"The Zojirushi breadmaker is my second major purchase from Pleasant Hill Grain and I'm extremely satisfied with it. Customer service the second time was as exemplary, your prices are eminently fair and and your products are first class. I am considering getting a grain mill for my Zojirushi in the future and I will without hesitation contact you again for this purchase. Many thanks!" – Catherine Arias, San Jose CA

"I bought the Chef's Choice 120 knife sharpener for my wife for Christmas, and it is perfect. Your price was as low as the best I could find on the Internet, and your offer of free shipping made yours the best deal in the country. Your customer service person really knew your products and was a delight to work with. The e-mail from you showing my tracking was more than I could have expected, and the package arrived in two days, just as promised. Thank you very much." Tom R., Onalaska WI

"Thanks for the quick service, and for shipping to the FPO address. It's been a total pleasure doing business with your company. This US sailor really appreciates your support. Sincerely, Ted Williamson, USN, Iceland."

"I just finished one of the nicest conversations I've had with a sales representative, one of yours... I will be doing return business with you and recommending that others do the same. Bravo." – Eric Homer, New York, NY

"WOW,WOW,WOW... This is the best, best bacon we have ever eaten. I gave my son & his family a case of bacon and they loved it even more than we did. I will be ordering more of your canned bacon in the near future." – Kay Shaw, Ada, OK

"The Berkey water filter is a quality system, well made. I used a pitcher system before but the water now is amazing! I really notice when I go out to eat how 'yucky' their water tastes...the difference is obvious. It is also very attractive sitting on the kitchen counter, much more so than my old pitcher system. I’ve already recommended the Berkey system to others. Thanks for a quality product and, as always, excellent customer service." – Diana Beardsley, New Braunfels TX

"There are times when the words 'thank you' just don't say enough. This is one of those times. I was so surprised and delighted to find the FoodSaver package on my doorstep yesterday. I still can barely believe you filled the order and got it to me in five days. No other company I have dealt with has ever done that. It's a testimony to your work ethic and and proof that you really care about your customers... I am one happy camper. Thank you so much." Jeanne Christiansen, Portland OR


"I have one of your Soy Wonder soy milk machines and have been making six batches of soy milk weekly for more than 5 years. I’ve never purchased a product I have used so consistently with such outstanding results. We’ve saved hundreds and hundreds of dollars in addition to getting high-quality soy milk. Thank you for an absolutely outstanding product." – Dr. Kathleen M. Waggoner, J.D., Ames, IA

"Good service is just unheard of anymore – You have been a breath of fresh air." – Rick Bischoff, Denver CO

"I can't thank you enough!! You have gone way beyond customer service here, and I didn't even buy anything. I will be sending as much business your way as I can! You absolutely made my day/week/month/year." – Gayle, Salem OR

"Thank you for such a pleasant experience on purchasing our grain mill. I am always a little apprehensive about ordering anything online or by phone. Your staff is pleasant, knowledgeable, and made me feel at ease. We have five children, all grown, and we will more than likely order 3 or 4 more mills for them. We're a very health oriented family and see that you provide products that fill our needs. Feel free to contact us anytime." – Dennis & Stephanie Kyler

"I am extremely impressed with your fast, pleasant and professional service. I will be shopping with you again, and will gladly recommend you to my friends. Thanks!" – Leah Stapleton, Oklahoma City, OK

"Thank you very much for the quick shipping of our food processor, we have just received it. I took the machine out of the box, cleaned the various discs as well as the bowl and my wife put it to the task of preparing the many different foods for guests tonight. We are very pleased with the ease of use and the performance of the machine. It is a very good value. Thanks again, James H."

"Dear folks at Pleasant Hill Grain – My shipment has arrived and it's in perfect shape. It has been so nice to deal with people who care about how you are treated. I got the distinct feeling that you are proud of your products and that you cared for me as a customer. That's not very often true today... Thanks again for the wonderful service. I will recommend you to my friends. Truly, Richard B."

"Sometimes, it's the little things that make the difference between the people you deal with once, and the people you deal with again and again... You'll hear from us again." – Liz S.

"I want to thank you for your very prompt delivery of our grain mill order. I especially appreciated all the time you spent giving me tips, and the recipes you sent. That was above and beyond good business. I will highly recommend your company to friends and family." – Sue Dismore, Indianapolis IN

"I wanted to write and let you know how great a job you did. I ordered, I tracked, I received. My order was on-time and accurate. Wow! Why can't all companies be like yours. I'm a happy customer. P.S., My daughter says she can stop helping me shop after this Christmas because I did such a great job. Thanks for the help :-)" – Doug Platt, Grapeland TX

"Thanks so much for your excellent service!  The mill arrived today and I can't wait to try it out. I am recommending you to anyone I find who is looking for anything that I have seen on your site. Thanks for being one of the good guys in a sea of questionable vendors. Most sincerely, Carla M."

"I've received my Bosch Concept 7 mixer, and I am very impressed. It appears to be well designed and built; I've never seen anything built so strong for consumers. I put it to the test with several pounds of dough for French bread, made with high-gluten flour. I made the mistake of comparing the Bosch mixer to a KitchenAid; I should have compared it to a washing machine. I put the mixer up to high speed and watched it effortlessly mix several pounds of dough (just four pounds had made the KitchenAid 'Professional' come to a dead stop). Further, I've always thought I was kneading well enough by hand – apparently not, because this was the best French bread I've ever made. The Bosch Concept 7 mixer has taken me to the next level of baking. I would also like to thank you for the best customer service I've received in recent history. You handled a couple of minor problems better than I could have hoped for. I will not hesitate to recommend Pleasant Hill Grain to friends in the future." – Scott James, Alameda CA

"Thank you! I recently purchased the Bosch Universal Mixer and couldn't be happier with your service. Not only will I be back when I'm ready to buy accessories, but also I am telling all my friends and co-workers about Pleasant Hill Grain." Sincerely, Julienne Wood, Honea Path SC

"Your service was wonderful! Personable, even human! I do a lot of corporate biz meetings and I hear them spout 'customer service'. It's nice to actually see it in action." – Tim Hogan, Forest Lake MN

"My former mixers groaned with anything past 3 cups of flour. No such problem with the Bosch mixer. This was the smoothest, easiest to roll out dough I've ever made. I always enjoy Christmas baking, but this year will be better than ever! Thanks for your prompt service and great pricing!" – Marg Lohman, Keokuk IA

 "I'm glad I did business with you!" – Jan S.

"Thank you so much for your help!  With service like this, your company is going to the top of my "where to shop" list!" – Diane Speed, Howe OK

"Dee Ann, I received the recipes today and want to thank you. This is far beyond the call of duty, thanks so much! My daughter told me you gave good service, and now I am convinced! Sincerely, Dorothy Moon" Redding, CA

"Feel free to give my name and number to anybody who wants a reference." – Tina B., Big Bear City, CA

"Thanks for making my purchase so enjoyable. The service was superb and so is the Kuhn Rikon pressure cooker. What a pleasure it has been doing business with you. I look forward to purchasing from you again in the future." Anne Minnelli, Lakewood OH

"This is my first experience with Pleasant Hill Grain Company and it has been a delight. I got all the information I needed and was even more delighted when the service representative didn't know the answer to one of my questions, asked me to wait a moment, and came back to me with the correct information. When I asked to speak to a supervisor to commend her, I was transferred to the owner, and our conversation left me with the belief that the company's concern for helping people doesn't just depend on the making of a purchase. I proceeded to order the Bosch Concept mixer with confidence that it will make superlative bread, as opposed to my KitchenAid, which burned out the third time I tried to make bread. Further, I am confident that if a problem does occur, Pleasant Hill Grain will be there for me." – Frank P. Besag, Ph.D., Jacksonville FL

"The Bosch Concept 7 mixer arrived a couple of days ago and we made two loaves of very heavy sourdough (my starter is 32 years old) hearth bread. It worked like a champ, very impressive indeed!" Frank Besag, Ph.D., Jacksonville FL

"Just wanted to let you know that we are very satisfied customers. I purchased a Bosch Universal mixer and a Nutrimill grain mill for my wife for Christmas and she loves them both. She likes how they operate and what they do for her. I admire how both of them were designed and manufactured. It's clear that Bosch started with a clean sheet when they engineered this mixer. It has plenty of power (I think even 'Tim the Toolman' would be proud to own one) and an innovative design that gets the motor out of the cook's way. This makes it easy to add ingredients without dispersing the bowl's contents onto your kitchen walls. Amazing! Your customer service is excellent. It is obvious that you have people there who use what you sell and can recommend products from actual experience, unlike other stores that can only offer to read you the sales literature. You've been prompt to answer my questions, and processed my order quickly. Thanks for a great buying experience!" Alan Guddat, Gardnerville NV

"We'll send people your way. Thanks again, Brian P."

"Your shipment arrived as indicated on Jan. 3. I was amazed at the prompt service. The young lady who took my order was pleasant, courteous and informative. I will certainly recommend your business service to my family and friends." – William J. Bade, Lee's Summit MO


"Your customer service is tops." – Alice, MI

"Thank you for the speedy delivery of my rice cooker. As the owner of a small business, I'm acutely aware of customer service, and yours is top-notch! I'll be back the next time I need kitchen equipment. I used my rice cooker for the first time this morning to make steel cut oatmeal – it was mahhhhhvelous! I used the porridge setting and the recipe from Beth Hensberger's rice cooker cookbook this morning. Best breakfast I've had in a long time." – Meg Manning, Huntsville AL


"Dear Pleasanthill Grain: Thank you very much. I received package tonight by UPS. Zojirushi Hot Water Dispenser. It's very nice. Wonderful customer service, Fast shipment. Great package and up grade merchandise. AAAAA++++ I appreciated everything! Thanks again. Have a Wonderful Holidays. I will let my friend know about your company. and I will buy from you again. (^-^)" – Miko from MN

"I just wanted to let your company know how pleasant it was to place my order the other night. Dee Ann, who took my order, was so extremely helpful to me with my order." – John Speller, Hackettstown NJ

"Thank you again for finding exactly what I needed. You are thoughtful people and are appreciated." – Dick Scales, Wabash IN

"I've found Pleasant Hill Grain to be an excellent source of products, information, and customer service. Thank you for upholding such high standards; it is uncommon in today's marketplace. You have a customer for life in our family."
Nancy Dayton, Roseville CA

"I don't know what I'd do without my Bosch Universal Machine. After all these years of use, I feel like I owe it to Bosch to speak up! After 20 years, four kids and nearly two tons of wheat, we're finally getting a second Bosch mixer. Thanks for a great appliance!" – Kimberly Sorbello, Davis CA

"My Bosch Universal experience started when my mother gave me her old Bosch mixer many years ago. I first used it to make breads with the wonderful dough hook, but soon learned I could use it to make my favorite carrot cake really fast with the shredder attachment. That machine is over 30 years old and runs fine, but my sweet mom decided I should have a new one for my birthday. It looks great and runs much quieter than the older one. Thank you for a GREAT kitchen machine!" – Lynda Allred, Las Cruces NM

"The Bosch Universal mixer is one of the best investments I've ever made; I use it often and have never had a breakdown. You've gone out of your way to help me... It's been a pleasure to deal with you." – Mona Baldwin, Mesa AZ

"Your canned bacon is delicious! I took two cans to Puerto Rico with me on vacation and everyone thought it was great. I microwaved it and it tastes like you just fried it up in a pan. This is a “must-buy” for every family. I bought two more cases when we got home. Thanks for carrying this great product." – Alice Fanning, Sandusky OH

"I received my Bosch mixer today. Thank you so much for the quick shipment. It was much appreciated. I'll recommend you to my friends and family!" – Kristi Chase, Sheboygan WI

"With service like this, you company is going to the top of my "where to shop" list the next time I need something!
– Diane Speed, Howe OK"

Forwarded by Tom, from a forum: "... I decided to go with Pleasant Hill. I don't think you'll find better prices or service." – Tom F.

"About twelve years ago we bought another popular mixer, rather than a Bosch. At least once a year a part broke. The money we saved was far exceeded by the costs of all the repairs. That mixer died recently. I opened it to see if it could be repaired and discovered that the plastic holes that held the gear shafts in place had become elongated by wear, or brittle and cracked with age. Not a pretty sight. Our friends who bought a Bosch mixer about the same time have never had a problem, aside from a bent whisk. And their Bosch has had heavier use than our mixer since they bake bread for a family of twelve on a weekly basis. If anyone has trouble deciding whether to buy a Bosch, we'd be glad to share our experience. Thanks." – Mike Uhl, Olathe KS

"Our new Zojirushi rice cooker arrived on Wednesday (only two days after I ordered.) We are very pleased with it, and with the polite and prompt service. Our previous Zo rice cooker lasted 14 years (using it about twice per week), and we've had similar success with our Zo bread machine." – Pete McCollum, Colorado Springs CO


"I'm the sort of reluctant Internet orderer I am sure you want to reach (fearful about security, excited about the product.) My rice cooker (which is better than I had hoped, even after all my research) arrived in time for my Christmas guests even though the order taker had been careful not to promise Christmas delivery. I was impressed that you kept me posted and never promised more than you would deliver." – Nancy Hayden, Marlborough NH

"Thank you so much... the information you provided on your website was invaluable to me in determining my purchases: Nutrimill, Zojirushi, and Compact Bosch. I could not be more pleased with the performance of each machine. They live up to your description. I now can produce a beautiful loaf of whole wheat bread thanks to your recipe. I've wanted a grain mill for twelve years, and it has been worth the wait! Again, thank you for offering all that you do to help families live more self reliant and healthy lifestyles. We look forward to continuing purchasing from you." – God bless you, Karan Standley, Crockett TX


"Hi folks – I have enjoyed the mixer so much and think it's just the thing other women that bake as much as I do need to know about. I have sent your information to Martha Stewart.com. Hope they try it out. My letter reads: 'Hi Martha Stewart People. When my husband and I got married 25 years ago I went through several mixers before I could find one that could keep up with the abuse and volume of baking I did. Finally he bought me an Oster mixing center. It lasted for 25 years, but is no longer on the market. When I remodeled my kitchen I began looking for a new mixer, planning to go with the Kitchen Aid just like Martha. Trying to decide which model was right for me was overwhelming. I didn't care for the weight of the mixer and I like to store mine away when not in use. Also as I have noticed watching Martha mix, the head of the mixer is in the way of adding ingredients. My husband was on the Internet and decided to see what else was out there in mixers. He came across this remarkable Bosch machine and purchased one to see if it held up to all that it said it was. I LOVE IT! No head in the way and it's held up wonderfully, plus it does such a good job! I'm still trying new things with it. I think this is something Martha should give a try. Just a suggestion, but I know there are women just like me out there that would be interested also.' Thank you, Pleasant Hill.' " – Shelley Marsh, Dexter IA

"I ordered an Ultramill this week and was very pleased shopping with Pleasant Hill Grain. It was refreshing to have a real person answer the phone when I ordered the mill and your representative was very pleasant and helpful. I really appreciate your response and had a positive experience." – Mark Saiz, Las Vegas NM

  "Merry Christmas!" Everyone at PHG is a joy to work with and I'll be placing another order in January!"
– Gary Long, Townsend MT

"You guys have been really great to do business with, and you have wonderful products. Thank you." – Norene Mason

"Love it! Staff are very knowledgeable& courteous! Products are good quality, service is excellent! I'm a repeat customer several times & would not hesitate to shop here again! THANKS!"
Janice Wagner, Waynesville OH

"This is the third Chef's Choice knife sharpener we've purchased from you. One unit keeps our knives happy in Costa Rica, the second one does the same in Ohio. They are the only sharpeners I have been satisfied with."
– Dr. I.A. Nickerson, Granville OH

"I want to thank you for the awesome service that was provided in getting my order to me. It came in record time and I am very pleased. I will certainly tell others about your web site. Keep up the excellent work. Thanks again." – Betty Barton, Peyton CO

"I used a Tilia Pro II Foodsaver for twelve years and it was the biggest dollar saver in our home. We lost it recently in a move so I had to replace it. Your price is the best and your personnel were very helpful; thanks for the first-rate service. I’m recommending you to friends." – J.J. Schlosser, Billings MT

"Thank you, Thank you, Thank you! My wife and I were pleasantly surprised to receive the replacement mill today, less than a week after informing you of the problem we had with the first one. It works great! Thanks for the best customer service I've ever seen!" – Creighton Tenney, Rowlett TX

"I love my Family Grain Mill. It's great for a variety of purposes. I'm making lots of wonderful breakfast cereals, and I can make a beautiful cracked wheat for my bread. The FGM was well worth the investment and it's an excellent addition to my kitchen. It's been a pleasure doing business with you and I look forward to sending others your way!" – Leece Bean, Salem OR

"Hi, I am writing a note to let you know how pleased I am with your service. I have never before received such prompt service when ordering any item from a company. I placed my order late in the afternoon and had exactly what I ordered in my mailbox less than 48 hours later. Thank you! It was a pleasure doing business with you." – Sue Belair, Cato WI

"I so appreciate Barb's patience & help ordering the filters for my 30 yrs young Magic Mill III. It will be so good to grind my wheat & make fresh bread once again. I think I actually started out 39 yrs ago using store bought wheat flour; but then I learned the wholesomeness of fresh ground and purchased the grinder. Anyway, thanks so much for making it possible to get the part that I needed." Agnes Mathews, Boulder CO

"We were blown away with the excellent service... you provided us with the exact part and we got it the next day... Wow. We are sooo impressed... Thank you so much." – Dottie Jones

"I'm so happy to have discovered Pleasant Hill Grain. Not only do you have an excellent selection and variety of quality products, but the prices and customer service are great. No hype, just good old fashioned integrity and service. My hat is off to your company and its principles. I'll recommend you to my friends and acquaintances." – Catherine Arias, San Jose CA

"Your service was fast, efficient and friendly. I've had my Bosch for 25 years and I've really put it to the test. When the mixing bowl finally broke I was afraid it might be too old to find a replacement, but you said you'd send a new one right out. You were true to your word and now it's better than before. Thank you very much for your wonderful product and great service." – Karen Luther, Key West FL

"Thank you for all your help. Your people and your company practice the dying art of customer service, and that's appreciated beyond what words can say!"
Lisnne Budd, London OH

"When my fourteen year old slicer died I didn't know where to go to replace it. I located you guys on the Net, and the new slicer arrived before Christmas as promised. Your slicer performs great, makes the old one look like a meat grinder. Your service was excellent, salesman was courteous and knowledgeable of the company and the product. I'm very satisfied with the product and your service. I will let everyone know about my buying experience with Pleasant Hill Grain, and I plan to be back." William Hancock, Loveville MD

"We recently purchased a Bosch Universal from your company and just want you to know that we are thoroughly satisfied with our purchase and the excellent service we received... We would purchase from you again, and recommend your company and the Bosch to others." – Paul & Joan Flores, San Lorenzo CA

"I received my Kuhn Rikon pressure cooker today. Your staff was courteous and helpful, the information they provided was accurate, and my emails were answered promptly. It's been a real pleasure doing business with you. You are a five star company and I would recommend you to everyone I know. Many thanks." – MaryAnn Mahlmeister, Clinton Township MI

"I am so pleased with the professional way my order was handled. Such good service... thank you. I will recommend your company to my friends. I plan to order from you when I need something else." – Barbara Barnett, Bovina TX

"I'm very pleased with the service of Pleasant Hill Grain. You went out of your way to get parts to me for my grinder so I could finish the batch of cat food I was preparing. Many cat owners prepare diets for their cats as I do and I will be happy to tell them the best place to buy their grinders: Pleasant Hill. Many thanks!" Faye Cohen, St. George UT

"Hello everyone; I got my package today. Box well packed and everything arrived in good order. I was completely out of yeast and down to the last loaf of bread to take out of the freezer. It came in the nick of time. Thank-you for the quick delivery. You are wonderful people to work with." Sincerely Arlene Raadgep, Oceanside CA

"We love our new Nutrimill! We're very happy with how quiet it is (like a reasonably quiet vacuum is a fair description) and it seems very well built. It's faster and not messy like other grain grinders we've used. The sealed receiving bin is really innovative... and it works!" – Alan Guddat, Gardnerville, NV


"I have been impressed with your professional attitude. I tracked my order and it's moving fast. I appreciate that. I'm planning to order a meat slicer from you also." – Ella Adams, Arcadia OK

"Great service! Received my order and everything was just as ordered! Thanks! I'll pass you along to friends!" – Susan Larsen, Moab UT

"You’ve been very courteous and helpful, and the Aroma’s features are wonderful. Besides the fast and economical cooking and the quick cleanup, I really enjoy the baking results. Our roasted pork (marinated in the Chinese way) is moist inside and crispy outside – just right. And the machine is ideal for roasting the whole duck... Perhaps we don't need to go to Peking Duck Gourmet any more!"
– Nhi Tran, Annandale VA

"I received the Electrolux mixer I ordered from Pleasant Hill Grain and started using the mixer that evening. I'm very pleased with it. I managed to bake 48 loaves of bread this weekend. I built an outdoor wood fired oven in which I can do up to twelve loaves at a time. I was having problems getting enough dough mixed up and risen for my oven. The Assistent is a great addition for me. I look forward to many years of use for this mixer. I want to say that everyone at Pleasant Hill has been very professional and informative... I'm sure I will be in touch with you for my next purchase. Great doing business with you." – Jerry Wagner, Springfield OR


"I wish thank Pleasant Hill Grain for the excellent customer service and informative assistance in helping me choose the Bosch 7400 Solitaire Food Center. I'm an inexperienced Internet shopper. Somewhere in my frustrated wanderings I read a review from one of your previous customers which promised the personal interest and assistance I received from you. You answered all my technical questions about the product and terms you offered. I am delighted with the Bosch 7400. It's beautiful and I feel it's far superior to other leading brands of food preparation machines. You shipped the item promptly and exactly as promised. I will keep in touch with your website for other items." – Jeanette Sullivan, La Jolla CA

"My Bosch mixer came Christmas Eve morning! I was terribly impressed to have such quick, and good service from your company. Please pass along my thanks to all who are involved in the ordering, mailing, and such." – Lilly Evangeline, St. Paul MN

"Thanks for your great service. When my daughter called to tell me that the grinder which I'd ordered for her had been delivered today, I was amazed." Carl Blanda, Bethlehem PA

"My Bamix mixes, purees and whips like a large stand mixer. The quality is excellent. It’s worth the investment because it’s built to last. And I want to thank you for your service — it’s always a pleasure to do business with your company."– Holly Hudson, Bingham Farms MI

"May I express my appreciation for the way in which you do business... The young lady who took my order was courteous and pleasant and obviously has excellent product knowledge as well. She loves her job and loves people, a rare combination in our world today. When I need another of the products you offer you may rest assured your company will be first in line." Jerry Christopher, Houston TX

"I had trouble finding a quality cider press until I came across you guys last fall and I want to tell you that this is a terrific machine. I did 100 bushels of apples and it worked perfectly. And it's a good value. Thank you for offering such a great fruit press!" – Stuart Smith, Maine

"I'm so glad I've found you! I just baked my first loaf of bread in my new Zojirushi X20, and it's awesome! I'll never buy bread again, and don't have to struggle with the handmade process unless I want to! After looking over your site, I see so many products that will help me in my quest to make sure my family eats healthy, nutritious, whole foods. I am planning to purchase a grain mill and pasta maker, as well. Your customer service and free shipping are amazing, and my family and I appreciate your hard work and good old-fashioned customer service." – Covington Campbell, Miami FL

"Thanks for your very prompt service. I couldn't believe how fast I received my mixer. Your dough hook is far superior to the original kneading hook. I'm delighted." – Linda Licker, Duncanville TX

"With life getting more sped up, impersonal and complicated, it's wonderful to find the old fashioned values, humanity and helpfulness that you can count on receiving from Pleasant Hill Grain. Your assistance provided me with better information than I could have found elsewhere, and saved me a lot of time. Thanks for making shopping so easy and such a joy." – Mary Napier, Des Plaines IL

"I received the bread maker Thursday. The woman who took my phone order was efficient in gathering information from me and I could understand her. Great service. I certainly will pass the information about your website on to others." – Suzanne J., Shoreview MN

"We ordered your apple press for my dad for Father's Day and he loves it! We have 160 Fuji apple trees so we get a lot of use from it. Thank you for your prompt and friendly service." – Katherine Angle, Arroyo Grande CA  

"Thank you for your help with my 'learning-curve' with commercial grinding. You were most patient and I'm absolutely thrilled with the performance of this grinder. Our business is going quite well thanks to the Pro-Cut meat grinder and we'll soon be ordering another one. Thanks again, we really appreciate you!" – Susan Flaherty, Kennesaw GA

"I just wanted to thank you for the wonderful work you do in trying to help all of us who are endeavoring to make life a little better by eating better foods, using the tools you have available to us!! For the many people that I have referred to you and of course, myself, I want to thank you for your easy-to-use website, especially for some who can't navigate well in the "web world"... But, most of all, thank you for making the products affordable and the wonderful free shipping on orders over $99!! Keep up the good work!"
Mary Ellen Ceniceros, Mannington, WV

"I’m very pleased with my new Bamix Deluxe. I’ve had another name-brand blender for a while but haven’t been completely pleased with its performance. After more research I bought the Bamix. This weekend I put it through its paces making Cream of Broccoli Soup. I was thrilled when the Bamix made super easy work of breaking up the chunks of broccoli in the large 5 qt. pan in just 10 to 15 seconds. The Bamix handled easily without creating suction against the bottom of the pan and fighting back like my old blender, and it did a beautiful job of creaming the broccoli. I was sooooo happy! That alone makes it worth having, to say nothing of all the other things I have tried such as grating cheese, making smoothies, and beating egg whites. The quality of the Bamix and its accessories is excellent. And I’m really glad I added the 900 ml jug to my order, it’s very useful. Thanks for a quality product at a good price." – Debbie Lehman, Brooklyn Park MN


"The Bosch Compact mixer is everything we'd hoped it would be. Made some organic blueberry ice cream last night in the ice cream maker and it was the best yet. We recommend your company highly based on our experience." Jan & Don Lent, Unadilla NY

"It is so nice to get such fast, friendly service. My husband and I are headed to Africa soon and I didn't want to leave without my Kuhn Rikon pressure cooker! I have the 7 liter, but I wanted one just a little smaller. I was getting worried that I wouldn't get it in time. Not a problem with Pleasant Hill Grain! Thanks again... I will pass along your praises!" – Erin Wilson, Bellevue WA


"Thanks for your pleasant and speedy service. I like the fact that you did exactly what you said you would do. I've been making wonderful whole wheat bread and carrot cake with my new Bosch mixer and grain mill and I'll recommend your company to anyone without hesitation." – Paul Routledge, San Diego CA

"Thanks a million. Nice to do business with people who tend the store. You have made a customer out of us because of your prompt attention to the problem."
Alice Schoenenberger, Sitka AK


"Your company is amazing... I will be spreading Pleasant Hill Grain's name far and wide. Thanks so much!" – Helen Atwood, Chesapeake VA

"My order arrived promptly and in perfect shape and I’m thrilled with the Nutrimill. It’s as clean and efficient as promised... I hesitated before spending the money but I am very glad I did!" – Sherry Shachter, Oakland CA

"I just wanted to thank you!  At the same time this happened, we had a rather unpleasant situation with another company. Your company stands head and shoulders over the other!!! You have won me over. I'm an avid baker and will be ordering all my supplies from you. I want everyone to know what a great company you have!" – LouAnne Lay, Indian Trail NC

"Dear Pleasant Hill Grain: Recently I ordered a dough hook and cookie paddles as a birthday surprise for my wife. Over the following weekend, while she was busy preparing some new recipes on her Concept 7, I overheard her make a comment to herself that she needed to get a good juicer. I called your company that Monday to see if I could add the Concept 7 juicer attachment to my order, hoping that it could be included in the same shipment. A friendly representative of your company named Dee Ann took my call. She assured me that it would be no problem and added the juicer to my existing order. The package arrived on the day of my wife's birthday; I checked the contents and found that the dough hook had been back ordered. I was little disappointed but presented the paddles and juicer to my wife for her birthday. I told her the dough hook would arrive later. Regardless of the backorder, she was very happy with everything. (Continued next...)

...On Friday your representative Cindy called to inform me about the backorder status of the dough hook; Cindy said it wouldn't arrive for a few weeks yet, and asked if that would be okay. I said that although I was a little disappointed because it was a birthday gift, it would be fine. Cindy apologized for the inconvenience, and expressed sincere empathy when she learned that it was to have been a gift for my wife. About 15 minutes after her first call, she called again to say that since it was to have been part of my wife's birthday gift, she had located a dough hook, and that your company would ship it right away. Curious, I inquired where she had located a dough hook. Only then did she reveal that they were going to remove one from another Bosch mixer package you had in stock. Though I said that I didn't want this to cause an inconvenience for your company, Cindy assured me that it wouldn't, and added that, having heard that it was to have been a gift for my wife's birthday, you wanted to expedite the delivery. (Continued next...)

...I had told Cindy during her first call that I was both impressed and appreciative of her call to inform me of the delay. Let me express my appreciation and praise for the sincere and personable customer service each of your people demonstrated in fulfilling my order. You provide the small town warmth and genuine, neighborly services of the local country store many of us knew in the 1950's and 60's. My wife and I will refer everyone we know to Pleasant Hill Grain. We know they’ll have a rewarding experience." – Sincere best regards, Dennis Ronan, Keizer OR


"You have the right idea when it comes to customer service. You were responsive, friendly, informative, honest about your appraisal of product function and quality, and took all the time I needed to make a decision. I wish you success and hope to do business with you in the future." – Mike Taves, Ithaca NY

"Wow! Thank you so much for your amazing customer service! I chose your company because of the testimonials online, and I've already referred someone to you, because of your amazing responsiveness to my query. I really really really really appreciate your awesome service, and the parts I will be receiving. Happy Baking indeed!"
Mary Brough, Morgantown WV

"Just want to share my review of your company, service and product. In one word: Great! I bought the Bosch Universal, and can only say good things about it. I had the 'major-brand-mixer-as-seen-on-all-TV-cooking-shows' but it constantly overheated on one loaf of white-flour bread, and finally the gearbox seized. I made a double batch as the first test of the Bosch and it didn’t bat an eye. I can now make batches of bread and freeze! Cinnamon rolls, here we come. I've shown the Bosch to people at work, and friends visiting our home – they were all impressed. Thank you." – Lars Widstrand, Lunenburg MA

"First class service and products. Thank you."
Edward Wallace, Strawn TX

"You have impressed us in every way. We'll be back" – Robert Pearson, Fairhope AL


To everyone for taking the time to drop us a note, thanks! We appreciate your thoughtfulness!




There's a NEW Bosch mixer: See the Bosch Styline!

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