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Pleasant Hill Grain
Information & Help Resources

Would you like to buy the very best... for less... and enjoy personal service too? At Pleasant Hill Grain we offer the finest kitchen tools, at great prices, and provide personal service both before and after your purchase. We appreciate your visit today and hope you enjoy your time at our shop. Please call or e-mail if you have questions or if we can assist you in any way.  We like to help and we'd love to hear from you!


1-800 number below for orders or assistance


We're launching a NEW Pleasant Hill Grain website! The complete switch-over isn't final yet, so you can still use this existing website that you're on now. Or if you want to, you can jump over and be among the first to use the new site. While you're there, we'd love to hear what you think of the changes!

General Help Directory
On this page
Contact Us
Terms & Conditions & Shipping
Returns
Privacy
Security
Warranties
Catalogs
Miscellaneous
Backorders Policy
On-Site Pick-Ups from our physical store
Links to other pages
How To Order
Phone Hours & Holiday Schedule
Transit Times for Shipments
Flat-Rate Shipping Explanation
Product Index
Clearance Store
Replacement Parts
Recipes

Testimonials
About Us

Contact Us



Phone: 1-800-321-1073. (Local & cell-call number for customer service is 1-402-725-3829.)

Business Office: 1-402-725-3835

FAX: 1-402-725-3836

Address: Pleasant Hill Grain, 210 South 1st St, PO Box 7, Hampton, Nebraska 68843-0007 (For buying at our Hampton location, please see note below.)

E-mail

Paper catalog info


Terms & Conditions & Shipping Policies

 


Your satisfaction guarantee:

Consumer-use products may be returned within 90 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below. Commercial-use products (those designed for business use and covered by commercial-use warranties) may be returned within 30 days of delivery.

Please note that product cartons may be opened before shipping for inspection or to include product tip sheets.

How to return an item:

E-mail or call for return authorization (RA) number before returning any item. Repack the item in the original packaging, and include your RA number. We recommend that you return-ship by a traceable and insured method. The address for returns is Pleasant Hill Grain, 210 S. 1st St., P.O. Box 7, Hampton, Nebraska 68843-0007.

Refunds:

Refunds will be provided in the form of the original payment. Items purchased with Gift Cards will be refunded in the form of a replacement Gift Card. For orders paid by check, or by money order from any place other than the U.S. Post Office, funds must clear the bank before refund can be processed.

Commercial product refunds: For machines carrying a commercial-use warranty, actual outbound shipping cost will be deducted from refund for non-defective commercial machines.


International returns:

Pleasant Hill Grain is not responsible for return shipping cost, for any reason, for items returned from outside the U.S. 50 States and Canada.

Shipping, general information:

Standard shipping is by FedEx Ground shipping. Some small items are shipped via U.S. Postal. Most orders received by noon Central Time ship out either that day or the following business day. Other shipping options are available by phone. Please report shipping damage immediately or within 7 days. Ground shipping is free to the 48 states for orders over $99, except where noted on product pages. For orders under $99 total, S/H (shipping and handling) is $7.95 flat-rate to U.S. 48 states.

Shipping and days of delivery:

For packages shipped by FedEx: FedEx delivers ground-shipped packages to business addresses Monday-Friday, and FedEx delivers to residential addresses only Tuesday-Saturday. Click here for a map of FedEx's normal transit times. (As the text on that linked-to page explains, if the transit-time map indicates that a package would be delivered on a Monday, and if the ship-to address is residential, then FedEx would actually deliver on Tuesday. Note that delivery to a residence where a home-business is conducted is classified by carriers as a residential delivery. More explanation is on the transit-time page.)

APO/FPO shipping:

Shipping to APO/FPO addresses is by U.S. Mail, and costs us about double the normal rate. If you're in the military and you can provide an address to which we can ship by FedEx Ground, that would help us out and we'd appreciate it. If you can't, then we will ship by U.S. Mail to your APO/FPO address.

Shipment method for correction of error:

In the event that Pleasant Hill Grain ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. 50 State and Canadian addresses.

Motor freight shipments:


When receiving a shipment that's delivered by motor freight (this would normally apply only to large commercial equipment), by the freight lines' regulations it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the insurance provided by the carrier, and that coverage is available only if visible damage is noted on the freight bill before the consignee signs to accept delivery. (If severe damage is evident, the consignee also has the option to refuse delivery.) Any concealed damage can be reported after taking delivery, but must be reported to Pleasant Hill Grain within 7 days.

Receipts:


When ordering online, your receipt is available for printing at "Step 3" (the final step) of checkout. Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.


Personal checks and money orders:


Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash only —not a check or credit card—to a U.S. Post Office.) Orders paid with a check or with a money order purchased anywhere other than a U.S. Post Office must wait several days before processing. The address for orders or payments sent by mail is Pleasant Hill Grain, 210 S. 1st St., P.O. Box 7, Hampton, Nebraska 68843-0007.

Canadian orders:

Canadian orders may be placed by phone, not online (see phone hours here.) Because the AVS (the computerized credit card address verification system) does not work for billing addresses outside the U.S., we are sometimes not able to accept payment for Canadian orders by credit card. In those cases, payment can be made by cashier's check from a U.S. owned bank such as Bank of America, or by Canadian Postal Money Order in U.S. dollars (a $5 bank processing fee is added to such international-payment orders), or by bank wire transfer.

Import fees:

Any and all import fees which may be assessed on items shipped outside the U.S. are solely the responsibility of the purchaser.

Alaska and Hawaii orders:


Orders for shipment to AK and HI may be placed by phone not online (see phone hours here.) Due to higher carrier rates, additional charges apply for shipping most items to AK and HI, and most shipments to AK and HI are by Priority Mail.


Non U.S./Canadian orders:


For orders for shipment outside the U.S. and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a U.S. owned bank such as Bank of America, or, for larger equipment including commercial grain mills, exclusively by bank wire transfer. (Call or e-mail us for payment arrangements.)

Sales to resellers :

Pleasant Hill Grain reserves the right to limit quantities of product ordered by resellers.

Credit card billing address:


Pleasant Hill Grain accepts payment by credit cards having a U.S. billing address only. ("Billing address" is the address at which you receive your credit card statements from your credit card company.)

Security:


Our online ordering system is securely encrypted for your protection. Customer credit card information is never transmitted by insecure means. Credit card information is automatically, securely deleted at an interval following order fulfillment—it is not stored indefinitely. Please DO NOT send credit card information to us by e-mail, because e-mail is not a secure channel.


Backordered items:

When an item goes out of stock, we often enable online pre-ordering at $1 temporary cost, with “ETA” info posted adjacent to the Buy-Button. We post the ETA date (or date range) the supplier provides, or else we adjust it conservatively to try to be on the “safer side.” We hate stockouts and work to stay on top of the situation with the source, to ensure that our information remains current. In all likelihood, we probably get called pests (and worse) by manufacturers and suppliers who've run out of things. For many of the products Pleasant Hill Grain offers, we know from manufacturers that we carry a larger stock of their product as a percentage of sales than any retailer in the world, and we reorder long before counts hit “zero.” This means that by the time we’re out of something, most others usually have been out for some time. It also means that the way you’re most likely to get the item the soonest, is to pre-order with us. In some cases, it will even prevent having to wait until a second new shipment comes in, before unspoken-for stock becomes available. ETA’s from our suppliers are usually quite accurate. But things can happen, from shipping damage to lost cargoes to delays in Customs, etc., so it’s important to remember that the "E" in “ETA” stands for “estimated”, not for "exact." So if, for example, you've cultivated some valuable pinot noir grapes and wlll need a fruit press, be sure to order when the press is in stock and early enough to allow for shipping time. If an out-of-stock fruit press were ordered, and it arrived later than the manufacturer told us to expect it, we wouldn't be able to replace the grapes or fly the fruit press by overnight delivery. Our pledge is two-fold: To provide the most accurate information possible, and to get stockout items back out the door again very quickly once they arrive.


Typos:

Pleasant Hill Grain is not responsible for typographical errors. We do appreciate hearing about any inaccurate information on our site, and a discount is available to anyone who alerts us to a pricing error.


Privacy


Please see: Privacy Policy by TRUSTe


Warranties



Warranties for products sold by Pleasant Hill Grain are offered and provided solely by the product's manufacturer. Warranty information, including locations and addresses of authorized service centers, is provided in product literature. Most manufacturers require dated proof of purchase with warranty claim, so it's important to keep your receipt. Pleasant Hill Grain will provide a courtesy copy of your receipt upon request if possible, but we can't guarantee availability of such records.


Catalog



Our website is our full and only catalog. We update and improve it at least weekly (and often daily)... something we couldn't do with a paper version. So you get much fresher information, resources including trees and fuel aren't expended shipping paper around, and you don't have to pay for those things through higher prices. If you'd like a hard copy of our information, maybe for a friend who isn't online, you can print our pages from your computer's printer. Just be sure you're actually online when you hit "print" or you may not get the images.


Miscellaneous



Third-party coupon offers: Pleasant Hill Grain does not participate in third-party coupon offers; any such offers that may appear on various Internet websites are fraudulent.



On-Site Pick-Ups


Orders can be picked up at our Hampton facility, if you wish. Because some products are stored in our warehouse for shipping fulfillment, orders to be picked up should be placed by phone first (please mention your interest in picking-up) to allow for availability-checking and also to allow time for your order to be processed and collected from inventory, which normally takes about two hours. (You can see our phone hours here.) Orders for pickup also need to be pre-paid by credit card at the time of telephone order placement. On-site order pick-up is available on weekdays (not Saturday or Sunday) between the hours of 10:00 a.m. and 4:00 p.m. Central Time. Nebraska sales tax applies to picked-up orders. (Remember that shipping is free on most orders over $99 to 48-state locations!)



General Help Directory
On this page
Contact Us
Terms & Conditions & Shipping

Returns
Privacy

Security
Warranties
Catalogs
Backorders Policy
Links to other pages
How To Order
Phone Hours & Holiday Schedule
Flat-Rate Shipping Explanation
Site Index

Clearance Items
Replacement Parts
Testimonials

About Us


Pleasant Hill Grain Home Link
Pleasant Hill Grain®
1-800-321-1073 toll-free for orders & info
From outside the U.S. call 1-402-725-3835
210 South 1st Street, PO Box 7, Hampton, Nebraska 68843-0007
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*All prices $USD. Free-ship offers are for US 48 states (exceptions noted in product info) & by FedEx Ground principally. Inquire for other shipping. No sales tax collected except in Nebraska and Kentucky.
Website updated Sept. 22, 2014 | All Contents Copyright Pleasant Hill Grain® All Rights Reserved.